Returns & Exchanges
At CRKD, we want you to be fully satisfied with your NEO S controller; if you are not completely happy with your purchase, you can return your item within 30 days of delivery for a full refund or exchange.
Initiate Your Return
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Package Your Item
Place the NEO S controller and all original accessories back into its original packaging to ensure the product remains protected during transit.
Attach Shipping Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your return parcel.
Receive Your Refund
Once our warehouse inspects the returned hardware, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing